Implementation Steps

Pilot and Evaluation Implementation Steps

  • Establish pilot duration (30-60 days)
  • Define criteria success
  • Benchmark current LP KPI performance
  • Benchmark current Ops KPI performance
  • Evaluation and Implementation begins
    • Begin delivery of ADE to LP field users
    • Begin delivery of ADE to Ops users
  • Following evaluation period, measure improvements and execution rates
  • Conduct final review for rollout

 

Next Steps

Phase I (Pilot-2 locations)

  • Launch a pilot for Operations and Loss Prevention with current functionality and existing data being delivered for 2 locations

  • Conduct initial end user training for Operations

  • Conduct initial end user training for Loss Prevention

  • Begin ADE (Accountable Data Event) with Loss Prevention field users with specific focus on LP KPIs

    • Refunds, Fees, Discounts, Post Voids, Manager Overrides, Voided Transactions, No Sales

  • Begin ADE (Accountable Data Event) with Operations (Department Managers) users with specific focus on sales improvement KPIs

    • Single Item Transactions, Fees

 

Further Implementation

Phase II (Company Rollout)

  • Begin delivering daily data for ALL locations to ADS

  • Customize pilot targeting for company rollout

  • Conduct end user training for remaining Operations team

  • Conduct initial user training for remaining Loss Prevention team

  • Deploy ADE (Accountable Data Event) with all Loss Prevention field users with specific focus on LP KPIs

    • Refunds, Fees, Discounts, Post Voids, Manager Overrides, Voided Transactions, No Sales

  • Deploy ADE (Accountable Data Event) with Operations (Department Managers) users with specific focus on sales improvement KPIs

    • Single Item Transactions, Fees, additional criteria established during pilot

Phase III (Expanded POS Data Exposure)

  • Bring in additional data containing the following KPIs:

    • Employee Transactions
    • Loyalty Card Transactions
    • Price Overrides
    • Suspended Transactions
    • Discount Types
    • Manager Override Types/Reason Codes (if available)
    • Line Item Voids/Deletes
    • Pre Sales Transactions

Phase IV (Data Expansion Beyond POS)

  • Bring in non-POS data

    • HR data-employee profile records
    • Shipping data
    • e-Commerce data